Business process automation (BPA) is among the most exciting technologies available to companies looking to drive efficiency in their operations and boost productivity. Business leaders are frequently challenged by the rapid pace of changes in the marketplace and customer demands.
A popular saying in the BPA world is “don’t open the cow’s way.” The implication being that automating a procedure without first looking at the ways it can be improved or modified it could increase the severity of any flaws and lead to poorer results. To be successful legal firms must approach process automation with a pragmatic, thorough plan which starts small website and builds up by launching pilot projects. Establishing a standard operating procedure clearly assigning roles to people who use the technology and ensuring that employees are properly trained all contribute to the success of implementation.
The final point is that law firm management tools can be extremely beneficial in streamlining a company’s day-today operations, creating efficiencies that enable attorneys to accomplish more billable work in less time and also reduce the risk of compliance. But it is crucial to know what shouldn’t be automated and when human interaction is truly essential.
In today’s competitive environment it is now easier than ever for customers to abandon when they are frustrated or experience delays. Finding and implementing efficiencies such as these will become increasingly crucial to remain in the game. The following processes are prime candidates for automation in law firms.
